Shipping policy
Shipping Policy
Akliv is an Indian clothing brand based in Noida, India. specializing in ethnic and contemporary apparel for women men and children. We aim to deliver your orders efficiently securely and on time. This Shipping Policy explains our shipping coverage methods timelines fees and related terms for orders placed on our website www.akliv.com and affiliated platforms.
By placing an order you agree to this Shipping Policy. This policy is in accordance with applicable Indian laws including the Consumer Protection Act 2019 and e commerce guidelines issued by the Department of Consumer Affairs. We reserve the right to update this policy and any changes will be posted here with a revised effective date.
1. Shipping Areas
Domestic Shipping
We ship across all serviceable pin codes in India including remote locations. Delivery to certain areas such as islands restricted zones or regions affected by conflict may require additional time or charges. If delivery is not possible we will inform you at the earliest.
International Shipping
We currently do not offer direct international shipping. International customers may contact us at contact@akliv.com to explore third party forwarding or special arrangements where feasible.
2. Shipping Methods and Courier Partners
We work with reliable courier partners to ensure safe delivery.
Standard shipping is fulfilled through Delhivery Blue Dart or India Post Speed Post for remote regions.
Express shipping is available for select cities such as Delhi NCR Mumbai and Bangalore through Blue Dart Express for an additional fee.
All shipments are insured against loss or damage up to the order value.
3. Order Processing and Delivery Timelines
Orders are processed within 2 to 3 business days from Monday to Friday excluding weekends and public holidays in India.
Estimated delivery timelines after dispatch are as follows.
Metro cities such as Delhi Mumbai and Bangalore typically receive orders within 2 to 4 business days.
Tier 1 cities such as Noida Pune and Hyderabad usually receive orders within 3 to 5 business days.
Tier 2 Tier 3 cities and rural areas generally take 5 to 7 business days.
From order placement to final delivery customers can expect a total timeline of approximately 3 to 9 business days. Delays may occur during high order volumes adverse weather festivals such as Diwali or due to courier related issues.
Made to order customized or embroidered products may require an additional 7 to 10 business days for production before dispatch.
You will receive an order confirmation email immediately after placing your order and a shipping confirmation email with tracking details once your order is dispatched. Tracking information usually becomes active within 24 hours.
4. Shipping Fees
Free shipping is available on all prepaid domestic orders above ₹1999.
For prepaid orders below ₹1199 a standard shipping fee of ₹299 applies.
Cash on Delivery is available for orders up to ₹4999 subject to serviceability and carries an additional COD fee of ₹299.
Express shipping where available is charged at ₹399 extra.
All shipping and COD fees are calculated at checkout and are non refundable even in cases of delivery delay. Applicable taxes including GST are included in the displayed prices and charges.
5. Order Tracking
You can track your shipment using the tracking number provided in the shipping confirmation email on the courier partner’s website.
If your order does not arrive within the estimated delivery window please contact contact@akliv.com with your order number for assistance.
6. Undelivered or Returned Shipments
If delivery attempts fail due to customer unavailability after 2 to 3 attempts the shipment will be returned to our Noida warehouse. Reshipping will require an additional fee of ₹350.
Please ensure that your shipping address and contact details are accurate. Akliv is not responsible for delays or non delivery caused by incorrect or incomplete address information.
If an order is undeliverable due to non serviceable locations the order value excluding shipping charges will be refunded within 7 to 10 business days.
7. Order Splitting
Orders containing multiple items may be shipped in separate packages to ensure faster delivery. Customers will be informed in such cases and no additional shipping fees will be charged.
8. Shipping During Sales and Promotions
During sales events festive periods or promotional campaigns order processing may take 3 to 5 business days. Any significant delays will be communicated via email.
9. Lost or Damaged Shipments
If a shipment is lost in transit we will coordinate with the courier partner and initiate an investigation. Refunds or replacements will be processed within 15 days after confirmation.
If an item is received in damaged condition please report the issue within 48 hours of delivery by emailing clear photos to contact@akliv.com. After verification we will offer a replacement or appropriate resolution.
Our liability in such cases is limited to the value of the affected order.
10. Sustainability Commitment
We use recyclable and eco friendly packaging materials wherever possible and work with logistics partners to optimize delivery routes and reduce environmental impact.
11. Contact Us
For shipping related questions tracking assistance or delivery issues please contact us at email contact@akliv.com
Thank you for choosing Akliv. We appreciate your trust and look forward to delivering styles you will love.