Refund policy
Return, Exchange and Refund Policy
Including International Returns
Akliv ("we", "us" , "our" or "AKLIV") is an Indian clothing brand based in Noida, India. We want you to love your purchase no matter where you shop from. This Return Exchange and Refund Policy applies to all domestic and international orders and forms part of our Terms and Conditions. By placing an order you agree to this policy.
This policy complies with the Consumer Protection Act 2019 Consumer Protection E Commerce Rules 2020 Legal Metrology Rules and applicable cross border consumer protection guidelines.
1. Return and Exchange Window
India
Prepaid orders -
Only Exchange allowed within 3 days from delivery
COD orders -
Only exchange allowed with a delivery surcharge of ₹299
Defective or wrong item prepaid orders -
Exchange allowed within 3 days from delivery
International
Exchange allowed within 15 days from delivery due to longer transit time
Defective or wrong item - Exchange allowed within 30 days from delivery
Timeline starts from courier proof of delivery.
2. Eligible Items Same for All Countries
Exchanges are accepted only if
The item is unused unwashed and unworn
All original tags labels and hygiene stickers are intact
The item is in original packaging with invoice
The item is not listed under non returnable items
3. Non Returnable and Non Exchangeable Items Global
Innerwear
Socks
Masks
Hair accessories
Customized embroidered or made to order items
Sale or clearance items marked as Final Sale
Free gifts
Pierced jewellery including earrings and nose pins
4. Valid Reasons for Exchange
India prepaid orders only
Wrong size color or product
Exchange with correct size or Akliv Gift Card of equal value
Damaged torn or stained item
Exchange initiated with correct product size or Akliv Gift Card
Manufacturing defect
Exchange initiated with correct product size or Akliv Gift Card
Item does not match description
Exchange initiated with correct product size or Akliv Gift Card
Change of mind
Exchange or Akliv Gift Card of same or higher value
COD orders India
No returns or refunds under any circumstances. Exchange initiated with correct product size.
International orders
No cash refund for change of mind only exchange or Akliv Gift Card
5. How to Initiate Return or Exchange
India prepaid orders
Log in to your account
Go to My Orders and select the order
Click Return or Exchange
Choose the reason and upload clear photos of the item and defect if any
Select refund preference refund to original payment method or Akliv Gift Card
Choose pickup or self ship
Submit the request and receive a Return ID via email or SMS
COD orders are not eligible and attempted returns will be rejected.
International orders
Email contact@akliv.com
"Subject line International Returns Product Name - "
Include in the email -
Order number
Product name and size
Reason for return or exchange
Refund preference if applicable cash or Akliv Gift Card
Clear photos of the item front back tags and defect if any
Your complete shipping address
You will receive a Return Authorization number within 24 to 48 hours. Pickup service is not available outside India.
6. International Return Shipping Self Ship Only
Pack the item securely using original packaging and bubble wrap Include the RA number invoice copy and return form
Ship to the Akliv International Returns Warehouse address shared after approval
Use a reputed courier such as DHL FedEx UPS or India Post EMS with tracking and insurance
Declare the actual order value and do not mark the parcel as a gift
The customer bears full shipping cost including return shipping if the return is rejected.
7. Return Shipping Cost and Reimbursement
India prepaid orders
Pickup is free
Self ship reimbursement of ₹200 for standard shipping or ₹350 for express shipping after successful exchange
International orders
For Defective wrong or damaged item , Akliv bears return shipping cost. Reimbursement up to USD 30 or ₹2500 on submission of courier receipt
Change of mind or exchange - Customer bears shipping cost
No reimbursement -
QC rejected returns
Customer bears return to sender cost
No refund or credit
Courier receipt must be emailed within 7 days of RA issuance.
8. Customs Duties and Taxes International
Outbound shipments from India to you are Delivered Duty Paid by Akliv
For returns to India you are the importer of record
Declare the shipment as Returned Goods No Commercial Value
Attach the original invoice to avoid customs delays
Akliv is not responsible for customs delays additional duties or confiscation due to incorrect declaration.
9. Quality Check Global Standard
All exchanged items are inspected within 2 business days of receipt
If QC is passed exchange or Gift Card is processed
If QC fails due to usage damage or missing tags
The item will be returned to you at your cost approximately ₹2000 to ₹4000 via India Post EMS
No refund or credit will be issued
10. Refund and Credit Process (Special Cases)
India prepaid orders
Refund to original payment method processed within 5 to 7 business days after QC
Akliv Gift Card terms -
Valid for 6 months
Usable across the website including sale items
Non transferable and not redeemable for cash
No cash refund for COD orders.
International orders
Defective wrong or damaged item -
Card or PayPal refunds processed in 7 to 10 business days
Bank transfer via SWIFT or Wise processed in 10 to 15 business days
Change of mind -
Only Akliv Gift Card issued instantly
Refunds are processed in INR at the original transaction rate
Bank or gateway fees if any will be deducted
11. Exchange Process
India prepaid orders -
Exchange for same or higher value item
Pay the difference if applicable
International orders -
Pay price difference and new shipping cost
Free reshipping applies only if the error was from our side.
12. Akliv Gift Card Global
Issued as a digital gift card -
Valid for 6 months
Usable on www.akliv.com - India site only
Non transferable and not redeemable for cash
13. Cancellation Before Dispatch
India prepaid orders
Full refund to original payment method or Akliv Gift Card
India COD orders - Cancellation allowed
International orders
Full refund minus payment gateway fees approximately 3 percent
14. Special Cases
COD refusal at delivery India
- ₹200 restocking fee and future COD orders may be restricted
Lost in return transit international -
No refund unless the shipment is insured
Refused at Indian customs -
Item may be destroyed or returned with no refund Gift orders
Refund or credit is issued only to the original payer