ABOUT US
In a world where every moment pulses with raw energy and glows with a quiet grace, Akliv was born from the depths of our restless, beating hearts—a dream woven for you. We grew up chasing sunrises, the crisp morning air stinging our cheeks on gritty urban rooftops, the rich scent of pine wrapping around us on winding forest trails, always moving, always alive. We created Akliv for us—bold spirits like you and us, craving a life of adventure yet yearning for a touch of elegance. The name "Akliv"—born from "active" and "alive"—whispers to your soul, promising clothes that move with you, whether you’re conquering the career ladder with the city’s dawn chorus or dancing through a starlit night that feels like a personal victory.
It started one chilly morning, the skyline ablaze with soft orange, as we stitched our first jacket—a revelation hit us: you deserve more than just fabric; you deserve a lifestyle that feels like home. Inspired by light and shadow playing across our hands, we designed a collection that bridges bold neon sparks with sober sophistication, urging you to own every moment. Imagine slipping into a jacket, its electric blue zips igniting under streetlights, hugging you perfectly for a boardroom triumph, or a dress with metallic threads catching the sun’s tender kiss—daring for a trendsetting night, yet tender for a coffee chat where the roasted bean scent warms your spirit.
Akliv is our heart poured into yours—a story of balance, where energy dances with elegance, and trends embrace timelessness. These pieces are for you: the entrepreneur sweating through a dawn run, the artist lost in the vibrant hum of a gallery, the traveler tasting the salty breeze of new worlds. Our colors—Electric Blue like a fresh start, Vivid Coral like a passionate sunset, Soft Mint like a soothing breath—mirror the energy lines of your unstoppable life.
This isn’t just a brand; it’s a movement we’ve built for you to join. Every stitch empowers you to live with purpose, to feel the fabric caress your skin with intention. Start your day with unshakable confidence, stand out with a quiet strength, and let Akliv be your pulse—wear it, and feel the earth’s echo in our eco-friendly fabrics, a promise to the trails we’ve run together. Dare to live fully, to chase the extraordinary with a refined heart—because you deserve it. Akliv is calling you; let every thread tell your story. Buy it, wear it, and feel the pulse of modern living beat within you.
Contact Info - aklivlifestyle@gmail.com
Privacy Policy –
Akliv ("we," "us," or "our") is an Indian clothing brand based in Noida, Uttar Pradesh, specializing in ethnic and contemporary apparel for women, men, and children. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.akliv.com or any affiliated sites), make purchases, subscribe to our services, or interact with us in other ways. By using our services, you consent to the practices described in this policy.
This policy complies with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act). If you are a resident of the European Economic Area (EEA) or other regions with specific data protection laws, additional provisions may apply.
1. Information We Collect
We collect information to provide better services, process orders, and enhance your shopping experience. The types of information include:
Personal Information: Name, email address, phone number, shipping/billing address, payment details (e.g., credit card number, processed via secure third-party gateways like Razorpay or PayU), and date of birth (for age verification if applicable).
Order and Usage Data: Purchase history, product preferences, browsing behavior, search queries, and device information (e.g., IP address, browser type, operating system).
Communication Data: Information from emails, chat support, or social media interactions.
Marketing Preferences: Consent for newsletters, promotional offers, or personalized recommendations.
We do not collect sensitive personal data (e.g., health information) unless voluntarily provided for custom tailoring services.
2. How We Collect Information
Directly from You: When you register an account, place an order, sign up for newsletters, or contact customer support.
Automatically: Through cookies, web beacons, and similar technologies when you visit our site. We use Google Analytics for site usage insights (you can opt out via browser settings).
Third Parties: From payment processors, shipping partners (e.g., Delhivery, Blue Dart, Shiprocket), or social media platforms (e.g., Instagram, Facebook) if you log in via them.
3. How We Use Your Information
We use your information for legitimate business purposes, including:
- Processing and fulfilling orders, managing returns, and providing customer support.
- Personalizing your experience, such as recommending products based on past purchases.
- Sending transactional emails (e.g., order confirmations) and marketing communications (with your consent).
- Improving our website, analyzing trends, and preventing fraud.
- Complying with legal obligations, such as tax reporting or dispute resolution.
Under the DPDP Act, we process data based on your consent, contractual necessity, or our legitimate interests.
4. Sharing Your Information
We do not sell your personal information. We may share it with:
Service Providers: Logistics partners, payment gateways, and IT vendors (e.g., AWS for hosting) under strict confidentiality agreements.
Legal Authorities: If required by law, court order, or to protect our rights, safety, or property.
Business Transfers: In case of merger, acquisition, or sale of assets, your data may be transferred with notice.
Affiliates: Other Akliv entities for operational purposes.
International transfers (e.g., to cloud servers in the US) are protected by standard contractual clauses or adequacy decisions under applicable laws.
5. Data Security
We implement reasonable security measures, including encryption (SSL for transactions), firewalls, and access controls, to protect against unauthorized access, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security. Report any suspected breach to privacy@akliv.com.
6. Your Rights and Choices
Under Indian and global privacy laws, you have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent for marketing (opt-out via email unsubscribe or account settings).
- Object to processing or request data portability.
- Lodge a complaint with the Data Protection Authority (once notified under DPDP Act).
To exercise these rights, email privacy@akliv.com with verification. We respond within 30 days.
Children's data: Our site is not intended for children under 18. We do not knowingly collect data from minors without parental consent.
7. Cookies and Tracking
We use cookies for functionality, analytics, and advertising. You can manage preferences via our cookie banner or browser settings. Third-party cookies (e.g., from Facebook Pixel) may track across sites for retargeting.
8. Data Retention
We retain your data only as long as necessary for the purposes outlined (e.g., 7 years for financial records per tax laws) or until you request deletion. Inactive accounts are deleted after 2 years.
9. Changes to This Policy
We may update this policy to reflect legal changes or business needs. The updated version will be posted here with the new effective date. Continued use of our services constitutes acceptance.
10. Contact Us
For questions, concerns, or to exercise your rights, contact:
Data Protection Officer: aklivlifestyle@gmail.com
Thank you for trusting Akliv with your personal information. We value your privacy as much as your style!
Shipping Policy –
Akliv ("we," "us," or "our") is an Indian clothing brand based in Noida, Uttar Pradesh, specializing in ethnic and contemporary apparel for women, men, and children. We strive to deliver your orders efficiently and reliably. This Shipping Policy outlines our shipping practices, timelines, fees, and related terms when you place orders on our website (www.akliv.com or any affiliated sites). By placing an order, you agree to these terms.
This policy complies with applicable Indian laws, including the Consumer Protection Act, 2019, and e-commerce guidelines issued by the Department of Consumer Affairs. We reserve the right to update this policy; changes will be posted here with the new effective date.
1. Shipping Areas
•Domestic Shipping: We ship to all pin codes across India, including remote areas. However, delivery to certain locations (e.g., islands or conflict zones) may incur additional fees or delays, and we will notify you if service is unavailable.•International Shipping: Currently, we do not offer direct international shipping. For overseas customers, please contact us ataklivlifestyle@gmail.comto explore options via third-party forwarding services.
2. Shipping Methods and Partners
We partner with trusted courier services to ensure safe and timely delivery:
•Standard Shipping: ViaDelhivery, Blue Dart, or India Post (Speed Post for remote areas).•Express Shipping: Available for select cities (e.g., Delhi-NCR, Mumbai, Bangalore) via Blue Dart Express (additional fee applies).•All shipments are insured against loss or damage up to the order value.
3. Order Processing and Shipping Timelines
•Processing Time: Orders are processed within2-3business days (Monday to Friday, excluding public holidays). "Business days" exclude weekends and gazetted holidays inIndia.•Delivery Time:oMetro Cities (e.g., Delhi, Mumbai, Bangalore): 2-4 business days.oTier-1 Cities (e.g., Noida, Pune, Hyderabad): 3-5 business days.oTier-2/3 Cities and Rural Areas: 5-7 business days.•Total Time: From order placement to delivery, expect 3-9 business days. Delays may occur due to high order volume, weather, festivals (e.g., Diwali), or carrier issues.•Made-to-Order Items: Custom or embroidered apparel may take 7-10 additional business days for production before shipping.
You will receive:
•An order confirmation email immediately upon purchase.•A shipping confirmationemailwithtracking details once dispatched (tracking active within 24 hours).
4. Shipping Fees
•Free Shipping: On all prepaid orders above₹1999 within India.•Standard Fee:₹199 for prepaid orders below₹999.•Cash on Delivery (COD): Additional₹400 COD fee; available only for orders up to₹4,999. COD is not available in all areas—check at checkout.•Express Shipping:₹399 extra for eligible areas.•Fees are calculated at checkout and non-refundable, even if delivery is delayed.
Taxes (GST) are included in the displayed prices and fees.
5. Tracking Your Order
•Track your package using the provided tracking number on the courier's website•If your order hasn't arrived within the estimated timeline, contactaklivlifestyle@gmail.comwith your order number.
6. Undelivered or Returned Shipments
•Failed Delivery: If you are unavailable for 2-3 delivery attempts, the package will be returned to our Noida warehouse. You may need to pay reshipping fees (₹350) for redelivery.•Incorrect Address: Ensure your shipping details are accurate. We are not responsible for delays due to errors.•Non-Deliverable Areas: If undeliverable, we will refund the order value (excluding shipping) within 7-10 business days.
7. Order Splitting
Large orders (e.g., multiple items) may be split into multiple shipments for faster delivery. You will be notified, and no additional shipping fees apply.
8. Shipping During Sales or Promotions
During peak periods (e.g., sales, holidays), processing may take 3-5 business days. We aim to communicate any delays via email.
9. Lost or Damaged Shipments
•Lost in Transit: File a claim with the carrier; we assist and provide refunds/replacements within 15 days of investigation.•Damaged Goods: Report within 48 hours of receipt via photos toaklivlifestyle@gmail.com. We offer replacements (your choice) after verification.•Our liability is limited to the order value.
10. Sustainability Note
We use eco-friendly packaging (recyclable materials) and optimize routes to minimize carbon footprint.
11. Contact Us
For shipping queries, tracking, or issues:
•Email: aklivlifestyle@gmail.com
Thank you for choosing Akliv. We look forward to styling your wardrobe soon!
Terms and Conditions –
Akliv ("we," "us," "our," or "Akliv") is an Indian clothing brand based in Noida, Uttar Pradesh, specializing in ethnic and contemporary apparel. These Terms and Conditions ("Terms") govern your access to and use of our website (www.akliv.com and affiliated domains), mobile applications, stores, and services (collectively, the "Platform"). By accessing, browsing, or placing an order, you agree to be bound by these Terms, our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree, do not use the Platform.
These Terms are a legally binding agreement under the Indian Contract Act, 1872, Information Technology Act, 2000, Consumer Protection Act, 2019, and Consumer Protection (E-Commerce) Rules, 2020.
1. Eligibility
•You must be 18 years or older or have parental/guardian consent to use the Platform.•You must provide accurate, complete, and updated information during registration or checkout.•You agree not to use the Platform for any illegal, fraudulent, or unauthorized purpose.
2. Account Registration
•You may create an account using email, phone, or social login (Google/Facebook).•You are responsible for maintaining the confidentiality of your password and account.•Notify us immediately ataklivlifestyle@gmail.comof any unauthorized use.•We reserve the right to suspend or terminate accounts for violation of Terms.
3. Product Information & Pricing
•All product images, descriptions, sizes, andcolorsare for reference. Slight variations may occur due to lighting, screen settings, or fabric dye lots.•Prices are in Indian Rupees (₹) and inclusive of GST unless stated otherwise.•We reserve the right to correct pricing errors. If a product is listed at an incorrect price, we may cancel the order and refund the amount paid.•Promotional offers, discount codes, and sale prices are subject to specific terms (e.g., minimum order value, validity period).
4. Order Placement & Acceptance
•Placing an order constitutes an offer to purchase. We send an order confirmation email upon receipt.•Acceptance occurs only when we dispatch the order and send a shipping confirmation.•We reserve the right to refuse or cancel any order for reasons including:oProduct unavailabilityoPricing or description errorsoSuspected fraud or violation of TermsoNon-serviceable pin code•In case of cancellation, we will refund within 7–10 business days via the original payment method.
5. Payment
•Accepted methods: UPI, Credit/Debit Cards, Net Banking, Wallets, EMI, Cash on Delivery (COD) (up to₹5,000, subject to availability).•All payments are processed through secure third-party gateways (Razorpay, PayU, etc.).•For COD: Additional₹100 fee applies. Refusal to accept delivery = order cancellation +₹200 restocking fee.•You authorize us to charge the full amount (including shipping & COD fees) at checkout.
6. Shipping & Delivery
•Refer to our Shipping Policy for timelines, fees, and partners.•Risk of loss and title pass to you upon delivery to the shipping address.•Delays due to force majeure (natural disasters, strikes, government restrictions) are not our liability.
7. Returns, Refunds & Exchanges
•Refer to our Return,Exchange &Refund Policy (to be created separately).•Non-returnable items: Innerwear, customized/made-to-order products, sale items, free gifts.•Returns must be initiated within3days of delivery with original tags, packaging, and invoice.
8. Intellectual Property
•All content on the Platform (logos, designs, text, images, videos) is owned byAklivor licensed to us.•You may not copy, modify, distribute, or create derivative works without prior written consent.•User-generated content (reviews, photos) grants us a royalty-free, perpetual license to use for marketing.
9. User Conduct
You agree not to:
•Use bots, scrapers, or automated tools to access the Platform.•Post defamatory, obscene, or harmful content.•Interfere with Platform functionality or security.•Impersonate any person or entity.
10. Limitation of Liability
•Products are sold "as is" without warranties except as required by law.•To the fullest extent permitted by law,Aklivshall not be liable for:oIndirect, incidental, or consequential damages.oDelays or non-delivery due to courier or force majeure.oErrors in user-provided information.•Our total liability shall not exceed the order value.
11. Indemnity
You agree to indemnify and hold Akliv, its officers, and partners harmless from any claims, losses, or damages arising from:
•Your breach of these Terms.•Violation of third-party rights.•Misuse of the Platform.
12. Governing Law & Dispute Resolution
•Governed by the laws of India.•Exclusive jurisdiction: Courts in Noida, Uttar Pradesh.•For consumer disputes: File with District Consumer Disputes Redressal Commission or National Consumer Helpline (1800-11-4000).
13. Force Majeure
We are not liable for failure to perform due to events beyond our control (war, riot, pandemic, flood, etc.).
14. Modifications to Terms
•We may update these Terms at any time.•Changes will be posted here with the new effective date.•Continued use after changes constitutes acceptance.
15. Termination
•We may terminate or suspend your access without notice for violation of Terms.•You may close your account by emailingaklivlifestyle@gmail.com.
16. Contact Us
•Email:aklivlifestyle@gmail.com
Thank you for being part of the Akliv family.
Note: This is a master legal document. Separate policies (Privacy, Shipping, Returns) are incorporated by reference.
Return, Exchange & Refund Policy
(Including International Returns)
Akliv ("we," "us," or "our") is an Indian clothing brand based in Noida, Uttar Pradesh. We want you to love your purchase—anywhere in the world. This Return, Exchange & Refund Policy includes international return rules. By placing an order (domestic or international), you agree to this policy, which is part of our Terms and Conditions.
This policy complies with the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, Legal Metrology Rules, and cross-border consumer protection guidelines.
1. Return & Exchange Window
•IndiaoPrepaid Orders Only: Return / Exchange within 7 days from deliveryoCOD Orders:Onlyexchange allowedwith₹299 delivery surchargeoDefective / Wrong Item (Prepaid):Exchange within 3days from delivery•InternationaloReturn / Exchange: 15 days from delivery(extended due to transit)oDefective / Wrong Item: 30 days from delivery
Note: Timeline starts from proof of delivery (POD) by courier.
2. Eligible Items (Same for All Countries)
You may return or exchange only if:
•Item is unused, unwashed, unworn•Original tags, labels, hygiene stickers are intact•Item is in original packaging with invoice•Item is not in non-returnable category
3. Non-Returnable / Non-Exchangeable Items (Global)
•Innerwear•Socks•Masks•Hair accessories•Customized / embroidered / made-to-order items•Sale / clearance items (“Final Sale”)•Free gifts•Piercedjewellery(earrings, nose pins)
4. Valid Reasons (India – Prepaid Orders Only)
•Wrong size/color/productoExchange/Refund to original payment method ORAklivGift Card (your choice)•Damaged/torn/stainedoExchange/Refund to original payment method ORAklivGift Card•Manufacturing defectoExchange/Refund to original payment method ORAklivGift Card•Doesn’t match descriptionoExchange/Refund to original payment method ORAklivGift Card•Change of mindoExchange ORAklivGift Card (same or higher value)
COD Orders (India): No returns, or refunds under any circumstances. International customers: No cash refund for change of mind – only exchange or Akliv Gift Card.
5. How to Initiate Return/Exchange
For India (Prepaid Orders Only):
1.Log in→My Orders→Select Order→Click“Return/Exchange”2.Choose reason→Upload clear photos (item + defect if any)3.Select refund preference:oRefund to original payment methodoORAklivGift Card4.Select Pickup or Self-Ship5.Submit→Receive Return ID via email/SMS
COD orders are not eligible. Attempted returns will be rejected.
For International:
•Write an email toaklivlifestyle@gmail.comSubject Line:International Returns (Product Name)Body must include:oOrder numberoProduct name & sizeoReason for return/exchangeoRefund preference (if applicable): Cash orAklivGift CardoClear photos of item (front, back, tags, defect if any)oYour full shipping address
You will receive a Return Authorization (RA) Number within 24–48 hours. No pickup service outside India.
6. International Return Shipping (Self-Ship Only)
•Step 1. Pack Securely Use original packaging + bubble wrap•Step 2. Include RA Number, Invoice copy, Return Form•Step 3. Ship ToAklivInternational Returns Warehouse #A12, Sector 63 Noida, Uttar Pradesh 201301 India•Step 4. Use Reputed Courier DHL, FedEx, UPS, India Post (EMS) – with tracking & insurance•Step 5. Declare Value Actual order value (do not mark as gift)
Customer bears full shipping cost (to India + return shipping if rejected).
7. Return Shipping Cost & Reimbursement
India (Prepaid Orders):
•Pickup: Free•Self-Ship: Reimbursed₹100 (standard) or₹150 (express) on successful return
International:
•Defective / Wrong / DamagedoResponsibility:Aklivpays return shippingoReimbursement: Up to USD 30 /₹2,500 (on proof of courier receipt)•Change of Mind / ExchangeoResponsibility: Customer paysoReimbursement: No reimbursement•QC RejectedoResponsibility: Customer pays return-to-senderoReimbursement: No refund
Submit courier receipt (PDF) via email within 7 days of RA issuance.
8. Customs, Duties & Taxes (International)
•Outbound (India→You): Duties/taxes prepaid byAkliv(DDP–Delivered Duty Paid)•Return (You→India): You are the importer of recordoDeclare as “Returned Goods – No Commercial Value”oAttach original invoice to avoid customs delay•Aklivis not responsible for:oCustoms delaysoAdditional duties on returnoConfiscation due to improper declaration
9. Quality Check (QC) – Global Standard
•All returns checked within 2 business days of warehouse receipt•Pass QC: Proceed to refund / exchange /AklivGift Card•Fail QC (used, damaged, tags missing):oItem returned to you at your cost (~₹2,000–₹4,000 via India Post EMS)oNo refund or credit
10. Refund / Credit Process
India (Prepaid Orders Only):
•You choose at initiation:oRefund to original payment method→5–7 business days after QCoORAklivGift Card→Issued instantly after QC•AklivGift Card:oValid 6 monthsoUsable on full website (including sale items)oNon-transferable, non-redeemable for cash
No cash refund for COD orders.
International:
•Defective / Wrong / Damaged:oCard / PayPal: Refund to original method→7–10 business daysoBank Transfer: SWIFT / Wise→10–15 business days•Change of Mind: OnlyAklivGift Card (instant)•Currency: Refund in INR at original rate•Bank fees: Deducted if applicable
11. Exchange Process
•India (Prepaid): Choose same/higher value→Pay difference (if any)•International: Pay difference + new shipping cost•Free reshipping only if original error was ours
12. Akliv Gift Card (Global)
•Issued as digital gift card•Valid for 6 months•Usable onwww.akliv.com(India site only)•Non-transferable, non-redeemable for cash
13. Cancellation Before Dispatch
•India (Prepaid): Full refund to original method ORAklivGift Card•India (COD): Cancellation allowed→No refund•International: Full refund minus gateway fees (~3%)
14. Special Cases
•COD Refusal at Delivery (India):₹200 restocking fee + no future COD•Lost in Return Transit (International): No refund unless insured•Refused at Indian Customs: Item destroyed or returned – no refund•Gift Orders: Refund/Credit to original payer only